Security and service standard
The first contact should contain only what is needed to understand the request. Traveller and payment data are handled later, at the appropriate stage and through an agreed channel.
Updated 15 August 2026The website form accepts basic business contact details, the type of request and a concise travel context. It does not request passports, payment cards or document uploads.
If a full name, date of birth or travel-document data are later required to provide the service, the exact scope and transfer method are agreed during the follow-up. Do not send such data through the initial form.
Support is available to DADEXtravel clients during an active journey, within the agreed scope and through the agreed contact channel. Availability and the contact process are configured before travel.